Its probably a little late now, but it sounds like you went to see Aspen Dental. I went to them initially, myself, for an estimate and to see what kind of work needed to be done. Not only did they charge my insurance for an appointment that I had told them I wanted to pay cash for, but I got the same kind of riga-marole. I had x-rays done and then the dentist came in, looked them over and said "I'm going to reccomend full surgical extractions and implants". From there I was handed to a business manager who simply said "So how do you want to pay for this?". After my experience with Aspen, I contacted a local dentist/denturist for a second opinion. Not only has he been up front with me about the whole process, he's helpped set me more at ease with having my teeth out. On top of this he's also going to attempt to remove my teeth without the surgeries and without requiring me to be put under. My insurance dosen't cover alot ($1500) so he not only did all of my second set of x-rays for free (since aspen charged my insurance already) he knocked $1000 off the estimate the computer came up with. I would reccomend post-poning the dentures through Aspen and talking to a local dentist first. Local dentists are more concerned with your long-term care and how you feel about your teeth than Aspen (alla Walmart of Dentistry).